Refund policy

At Rivgent.com, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

1. Order Cancellation

Rivgent is committed to providing our customers with the fastest and safest possible delivery of their goods, so we will process subsequent shipments as soon as possible on the same day we receive the order.

But if wishing to cancel your order, please contact our Customer Service Team within 24 hours. If successfully intercepted, we will cancel the order for free.

If the order has already been shipped, it will need to be processed as a return after delivery.

2. Return

We want you to be completely satisfied with your Rivgent purchase, and we strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy.

Returns are processed through our designated local return facilities when available.
Return addresses vary depending on the customer’s location.

Please send us an email with your return request along with the order number included. Also, please let us know the reason for your return.

2.1 30-Day Return Policy

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

Be unused, unworn, and unwashed
Be in original condition
Include original tags and packaging
Be free from stains, odors, damage, or alterations

Unfortunately, we cannot accept returns requested after 30 days from delivery..

2.2 Non-Returnable Items

The following items are not eligible for return:

Gift cards
Final sale or clearance items
Used or damaged items caused by customers
Items returned without prior authorization

For hygiene reasons, base layers, socks, and underwear (if applicable) cannot be returned once opened or worn.

2.3 How to Return Your Item

Rivgent strives to provide our customers with the easiest return process, just get in touch with us and we will guide you step by step.

Step 1: Start Your Return

Contact us at service@rivgent.com to initiate the return process. Customer inquiries are typically answered within 24–48 business hours.We will provide you with a return label and the necessary instructions.

Step 2: Pack Your Items

Carefully pack your item(s) and include the original receipt or proof of purchase.

Step 3: Ship It Back

Send the return to the provided return address, the return address will be clearly presented in the return label.

Once we receive your return, we'll process your refund within 3 business days.The refund will be issued to your original payment method.You'll receive a confirmation email once your refund has been completed.

2.4 Return Shipping Costs

2.4.1 Non-Defective Items

Customers are responsible for return shipping costs for returns related to:

Incorrect size selected
Change of mind
Personal preference
Ordering the wrong item

We offer return labels for U.S. orders.Orders from other countries，we recommend using a trackable shipping service, as we are not responsible for lost return packages.

2.4.2 Defective, Damaged, or Incorrect Items

If you receive: