1. Order Confirm

Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.

2. Order Processing

- All orders are typically processed within 1–3 days after payment confirmation.
- Please note that processing times may be extended during high-volume periods, such as holidays, promotional events, or new launches.
-Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can monitor its journey.

3. Delivery Process

We will send you the products via international express shipping from the factory end in China. Once your order is shipped, you will receive a shipping confirmation email with details about the items in the package as well as a tracking number and a link to the shipping company website. To track your package, simply click onto the link provided. You can also track the status of your shipment on your Rivgent user account.

Please note that sometimes it takes the shipping company some time to update the status of the shipment and your tracking link may not work immediately. In the event of any unsuccessful delivery, you will also be notified by e-mail.

Shipping Areas

We currently offer shipping to United States, Australia, Canada, New Zealand.  For other questions, please contact us at service@rivgent.com

Delivery Times & Rates

Shipping times and costs vary depending on your country or region. Please refer to the table below for shipping time and standard rates.